7:30am	Registration / Software Installation / Continental Breakfast
8:30am	Salesware Basics 09: Accounts & Guests (Beg) Salesware Basics 09: Accounts & Guests Beginning course that covers: How do you create and use guest information in SysManager and Sales? How do you create and use accounts in SysManager and Sales? What are the options for guest and account reporting?	E–Commerce: Microsoft Internet Information Services (IIS) (Adv) E–Commerce: Microsoft Internet Information Services (IIS) (Knowledge of and familiarity with the Siriusware system are required for this course) Advanced course that covers: How do you configure IIS for multiple virtual directories? How do you perform additional configuration for running multiple storefronts?	Dynamic Pricing (Adv) Dynamic Pricing Advanced course that covers: What are the benefits of Dynamic Pricing? What are the key principles involved in Dynamic Pricing? What are the basics of Dynamic Pricing rule configuration? How do you develop Dynamic Pricing Rules based on: Account pricing? Package pricing? Location–based pricing? Date ~ day of the week ~ multi–day pricing? Sales screen action macros?	INI Settings & Salespoint Design (Int) INI Settings & Salespoint Design (This is an in-depth version of Salesware Basics 11: Salespoint Customization) Intermediate course that covers: How do you utilize options within the item tree in basic salespoint design? How do you use the global .INI to impact look and feel? How do you use the various [Preferences] and [Interface] settings to fine-tune the performance, look and behavior of a salespoint? How do you use the [Font] and [Layout] settings?	Reservations & Scheduling Reporting (Int) Reservations & Scheduling Reporting Intermediate course that covers: What reports are used with the Reservations module? What reports are used with the Group Scheduling module? What is the difference between a standard ReportManager report and one created by Siriusware using Microsoft Reporting Services? What other reports are useful for use with reservations and scheduling?	Private Ski Instruction: Basics (Beg) Private Ski Instruction: Basics Beginning course that covers: How do you set up private lesson types, preferences and lessons? How do you configure and manage instructor calendars? How do you schedule a private lesson? How do you move a private lesson?
10:00am	Break				Break
10:30am	Salesware Basics 10: Maintenance (Beg) Salesware Basics 10: Maintenance Beginning course that covers: What are the types of maintenance required for a Salesware installation? What is the difference between an update and an upgrade? How does Siriusware provide software updates and upgrades? What is the modules update process?	Reporting Using SQL Replication (Adv) Reporting Using SQL Replication (Enrollment in SQL Management for IT Users is also recommended) Advanced course that covers: What is a reporting database? How do you determine the need for a reporting database? How do you set up a reporting database on a single server? How do you set up a reporting database on multiple servers? How do you perform a SiriusSQL update with a replicated database?			E–Commerce: Print@Home (Int) E-Commerce: Print At Home Tickets (Knowledge of and familiarity with the Siriusware system are required for this course) Intermediate course that covers: How do you configure E–Commerce for Print At Home Tickets sales? What are the fulfillment options for Print At Home Tickets? How do you refund and replace Print At Home Tickets? What are the troubleshooting techniques for common Print At Home Tickets issues?
12:00pm	Lunch
1:00pm	Salesware Basics 11: Salespoint Customization (Beg) Salesware Basics 11: Salespoint Customization Beginning course that covers: How can you utilize options available within the item tree to impact Sales menu design? How do you use the global .INI to impact look and feel across different groups of salespoints? How can the various Sales32c.INI settings be used to fine–tune the behavior and look of a salespoint?	Custom Reporting Using Other Tools (Adv) Custom Reporting Using Other Tools (Prerequisite – Basic SQL Queries) Advanced course that covers: What is the basic structure of the SiriusSQL database? How do you perform custom reporting using Microsoft Reporting Services and Excel? How do you build the same basic report using either Microsoft Reporting Services or Excel?	Designing Text Layouts (Int) Designing Text Layouts Intermediate course that covers: What are the different types of layouts, and the advantages and disadvantages of each? How do you design/customize text layouts to address your business needs? How do you create and edit text layouts? What tables and fields are available for use from text layouts? How do you troubleshoot text layouts? How are text layouts stored?	E–Commerce: Web & Cart Rules (Adv) E–Commerce: Web & Cart Rules (Knowledge of and familiarity with the Siriusware system are required for this course) Advanced course that covers: How do you configure Web Rules to sell pass/membership packages? How do you use Cart Rules for adding a shipping fee or discount to the shopping card? How do you use Cart Rules to enforce the quantity of an item or items in the shopping cart?	Fraud Prevention (Int) Fraud Prevention Intermediate course that covers: What system–based controls can you use to prevent fraud at your site? Role–based security PABP and password security measures Secure data storage Secure ticket media What procedural–based controls can you use to prevent fraud at your site? Blind cash out Close drawer by operator How do you spot trends and use other measures to detect and prevent theft?	Private Ski Instruction: Advanced Topics (Adv) Private Ski Instruction: Advanced Topics Advanced course that covers: How do you book TBD instructors? How do you move instructors from TBD slots to live slots? How do you book a series?
2:30pm	Break
3:00pm - 5:00pm	Credit Cards - PCI & CISP Awareness, presented by Elavon (All) Credit Cards – PCI & CISP Awareness General course presented by Elavon (ProtoBase) that covers credit card security. Visa’s Cardholder Information Security Program (CISP) and the industry data security standard known as PCI (Payment Card Industry) are discussed.	E-Commerce: Selling Rentals On-Line E-Commerce: Selling Rentals On-Line Selling Rentals On–Line will discuss using the E–Commerce module to streamline your rental processes by taking reservations on–line. For example, pre–registration allows gathering of guest information before the guest arrives, speeding up the rental process. It also allows you to plan for and have the appropriate equipment ready when the guest arrives at your resort.	Time with an Expert Sessions - Please sign up at the registration desk